Diamond Braces Orthodontist: Braces & Invisalign

Estella Kyaw 2 months ago

I had a disappointing experience today. I arrived 15 minutes late, and while I understand that appointments may need to be rescheduled, there was no receptionist at the front desk when I got there. I waited about 10 minutes before someone arrived, only to be told they couldn’t see me because I was late. It felt unfair since I was also kept waiting after I arrived. Better front desk service and communication would make a big difference.

Santos Garcia 3 months ago

⭐⭐⭐⭐⭐ I had an excellent experience at Diamond Braces. The staff was professional, friendly, and very helpful throughout the entire process. The office was clean, modern, and well-organized, which made me feel comfortable from the moment I arrived. The waiting time was very short, and I was seen promptly. What impressed me most was that they offered affordable pricing without compromising the quality of care. They took the time to explain everything clearly and made the experience stress-free. I highly recommend Diamond Braces to anyone looking for quality orthodontic care at a reasonable price.

Tania Avery 5 months ago

I don’t usually write reviews but enough is enough. Every time I come in for my adjustments the girls in the front are very sweet and welcoming as well as the assistants. No complaints there. But I would like to say that the doctor, I believe her name is Dr.CYoon, is very rude and disrespectful. When I ask her questions about my treatment she doesn’t seem to care and tends to roll her eyes frequently. Which is very offensive. I want to believe that it was an accident but she has done it multiple times during my visits here. It doesn’t just stop there she often sighs too as if I’m an inconvenience to her. Excuse me??? The doctors behavior is unacceptable and very unprofessional.

Laviesha Williams 6 months ago

They are LIARS and will do anything to get your money. My initial experience here was good until it wasn't. Toward the end of my treatment with braces, I was informed that I needed an additional three months. Okay no problem but then I sat down with Juliana and she explained to me that they would put in a claim to my insurance for extended treatment and they never did. My insurance doesn't cover pass the 24 month treatment and they knew this but instead of telling me they lied and said they would put in a claim. Then proceeded to ask me to leave $100 (which I did) and they said they would give it back to me once my insurance approved it. After waiting over a month for an answer from Diamond braces, I finally reached out to my insurance and found out they never put the claim in for extended treatment. I stopped going here and found another Orthodontist that informed me that I needed an additional 9 months of treatment and another Orthodontist that said another year. So they lied about the extended treatment too. I actually need longer treatment for my teeth then I was told smh you cannot trust them. They are liars.

J.S J Edited 3 months ago

I’ll be honest—I was a little hesitant at first after reading some of the reviews. But working in a business myself, I know that people are often quicker to leave negative feedback when things don’t go exactly how they expected, while great experiences don’t always get the recognition they deserve. That said, my experience here has been amazing. My treatment has gone smoothly, and the entire team truly feels like a family. You can see their passion for what they do in the way they treat every patient—with kindness, care, and professionalism. Lea Great Assistant , office manager Juliana great person loves to help and always answers all my questions and Stephanie is amazing great worker . Great team I wished there was more than 5 stars here they deserve it